Welcome to keycane.com!
These terms and conditions outline the rules and guidelines for using our website and purchasing our products. By accessing and using keycane.com, you agree to comply with these terms. Please read them carefully.
1. General Terms
By accessing keycane.com, you agree to these terms and conditions, all applicable laws, and regulations. If you do not agree with any part of these terms, please do not use our website.
keycane.com reserves the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the site after such changes constitutes your acceptance of the new terms.
2. Use of the Website
You must be at least 18 years old to use our website or make a purchase. If you are under 18, you may use our website only with the involvement of a parent or guardian.
You agree to use keycane.com only for lawful purposes. You must not use our site in any way that may cause damage or impair the performance, availability, or accessibility of the site.
3. Product Information
We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions or other content on the site are accurate, complete, reliable, current, or error-free.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.
4. Ordering and Payment
All orders are subject to acceptance and availability. Once you place an order, you will receive an email confirming receipt of your order.
We accept various payment methods, including cash on delivery (COD). Full payment must be received before dispatching the products.
In case of payment issues, please contact our support team at support@keycane.com.
5. Shipping and Delivery
We offer shipping across Pakistan. Shipping costs and delivery times vary based on the destination and order value. For detailed shipping information, please visit our Shipping Information page.
We strive to deliver products within the estimated timeframe; however, we are not liable for any delays due to unforeseen circumstances.
6. Exchange Policy
Customers can request an exchange within 7 days of receiving the product. To initiate an exchange, please email us at support@keycane.com.
The product must be unused, in its original packaging, and in the same condition as received. Shipping costs for returns are the customer’s responsibility.
Upon receiving the returned product, we will process the exchange. Please allow up to 12 working days for COD payment returns.
7. Returns and Refunds
If you are not satisfied with your purchase, you may return it within 7 days of delivery. Please refer to our Returns and Refunds page for detailed instructions.
Refunds will be processed once we receive and inspect the returned product. Refunds for COD payments will be processed within 12 working days.
8. Privacy Policy
Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Intellectual Property
All content on keycane.com, including text, graphics, logos, images, and software, is the property of keycane.com and is protected by applicable copyright laws. Unauthorized use of any content on this site is strictly prohibited.
10. Limitation of Liability
keycane.com is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
We do not guarantee that our website will be error-free, uninterrupted, or free of viruses or other harmful components.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from the use of our website or these terms will be subject to the exclusive jurisdiction of the courts of Pakistan.
12. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email (Orders and Returns): orders@keycane.com
Email (Customer Support): support@keycane.com
Email (Seller Inquiries): seller@keycane.com
Phone: +92 325 1657636
Thank you for choosing keycane.com! We hope you have a pleasant shopping experience.